This is the first of two blogs based around the #6Cs and inspired by an exercise that will/has be/been undertaken at two workshops within our trust. The task is simple, the first set of results will be shared with you here.
The first workshop was part of our trust Dignity Champion and Care Maker refresher, which brought together colleagues from all areas of the trust. An informal event that was organised by our AHP lead to look at how we can drive our Dignity and Compassion agenda forward, it was good for me to connect with people who work across different sites and hear about their areas of work whilst sharing my passion for the #6Cs and the Care Maker program.
The Task: Take a moment to consider each of the #6Cs in your practice and then write a one line reflection on what that means to you and then make note of it on a post it note and place said post it onto the relevant flip chart. I have formulated these responses into the piece below and I hope it reflects to those taking part what the event was hoping to inspire whilst showing my wider audience how a small portion of our trust staff practice compassion every day.
Compassion is the ability to listen and not judge the person you support, go above and beyond if the need arises, to remain compassionate when things are difficult and to not judge a person on first meeting them. It is showing understanding and walking a mile in that person’s shoes even though you have not had the exact same experience. Compassion is an instinctive response to try and end the suffering that you observe in others which flows from the heart.
Commitment is dedication, if you say you are going to do something, DO IT. Being committed as an advocate for patients, it speaks of stickability and not moving when the going gets tough.
Reliability is a large part of Competence, recognising qualifications and skills across all professional groups in the NHS, AHP’s Domestic Staff and Volunteers. Competence is to have your say and feel that you are listened to whilst not being judged on your views along with the skills we all have to provide the support to the people we do.
We have to show Courage to speak out, be honest and accept failure learning from each incident, reflect on our own practice and improve the service we provide, speak up and advocate for those who are unable whilst not being afraid to do so. The courage to be open hearted and stay connected to our humanity, remaining strong for what is right.
Communication is showing respect for those with communication difficulties and supporting them in an integrated way, talking in a manner to ensure the listener/speaker understands what is being said and not being afraid to ask for clarification to obtain correct understanding. To communicate effectively within my role with both service users and the M.D.T, when meeting with patients for the first time I ensure I explain who I am and what the service is, giving the person opportunity to ask questions. Good communication is the ability to be polite, talk clearly and having good listening skills. Communication should be a liason with other professionals on a daily basis which is open and honest with patients, carers and staff.
Which all brought together shows you Care, treating others as you would like to be treated. Working with others with understanding, to treat each other as the same and an individual, show care for ALL, children and families regardless of their background, ethnicity or status. Have patience, work in a person centred way, ensure everyone is included in discussions and understands what is being said. Care is an accumulation of different things including pastoral care, medical care, spiritual care and physical care.
One message: This is me and I am here to support you.
I look forward to the next workshop to see how our local older adult team view the #6Cs and how these views transfer into words ready for the next blog. I am always inspired by the passion for people that is at the core of our trust and enjoy connecting with other staff members to share the joy we have for our job.
Caremaker Progress 